Skip to content

Policy Pack

Contact Information and Notice Procedure

Use the channels below for legal notices, support requests, billing questions, privacy rights requests, security disclosures, and copyright complaints.

Effective: 4/12/26Updated: 4/12/26Legal Contact

Section 1

Company Details

Legal Name: BTA Courtside Intelligence.

Doing Business As: Beyond the Arc.

Website: btaintel.com.

Mailing Address: Portland, Oregon, USA 97229.

  • General Support: support@btaintel.com
  • Privacy: privacy@btaintel.com
  • Billing: billing@btaintel.com
  • Copyright: copyright@btaintel.com
  • Legal: legal@btaintel.com
  • Security: security@btaintel.com

Section 2

Request Requirements

To protect account integrity and user privacy, BTA Courtside may require sufficient information to verify identity, authority, account relationship, and ownership before processing requests.

Incomplete requests may require follow-up and can delay response timelines.

  • Include organization name and relevant account email.
  • Describe the specific page, feature, or data category involved.
  • Provide supporting documentation when acting as an authorized representative.

Section 3

Notice Handling Procedure

Notices are routed by category and triaged based on operational urgency, legal requirements, and user impact. High-severity service and security issues receive prioritized handling.

Where appropriate, BTA Courtside may coordinate with organization administrators for account-scoped decisions, especially in school or team-controlled workspaces.

  • Operational incidents: support escalation workflow.
  • Privacy rights requests: privacy review and identity verification.
  • Legal notices: legal team intake and response process.